GlowReviews – Smart Feedback & Testimonials

FAQ

How do I collect feedback?

Use the feedback form shortcode on any page or post:

• [glowrev-feedback-form]

Available form shortcode attributes:

• title – Form title. Default: Share Your Experience
• show_title – Show or hide the form title. Default: yes
• class – Add a custom wrapper class

What fields are included in the feedback form?

The form includes:

• Name
• Company name
• Designation
• Email
• Optional image upload
• 1-5 star rating
• Feedback text with a 150 character maximum

How does long testimonial text display?

If testimonial content is longer than 120 characters, GlowReviews shows a Read More link so visitors can expand and collapse the full text in the testimonial layouts.

Can customers update an existing feedback entry?

Yes. If a submission uses an email address that already exists, GlowReviews detects it and lets the customer update that testimonial instead of creating a duplicate. Updated submissions return to pending review.

How do I display testimonials on my site?

Use the display shortcode:

• [glowrev-display-testimonials]

Supported display shortcode attributes:

• limit – Number of testimonials to show. Default: -1
• orderby – Sort field such as date, title, or rand
• order – ASC or DESC
• category – Filter by category slug(s), comma-separated
• layout – grid, slider, or list
• show_image – yes or no
• show_rating – yes or no
• show_excerpt – yes or no
• show_date – yes or no
• show_author – yes or no
• show_company – yes or no
• show_designation – yes or no
• show_position – yes or no
• columns – Number of columns for grid layout. Default: 3

Example:

[glowrev-display-testimonials layout="grid" limit="6" show_rating="yes" show_company="yes"]

Do testimonials appear automatically after submission?

No. Frontend submissions are stored as pending and must be approved before they appear on the site.

How do I moderate submissions?

GlowReviews adds a dedicated Pending Feedback admin page where you can:

• Review pending submissions
• Approve testimonials for frontend display
• Reject testimonials and move them to trash
• Open the full editor for manual changes

Can I add testimonials manually from wp-admin?

Yes. Testimonials are stored as the glowrev_testimonial custom post type, so you can create and edit them directly in WordPress.

How does image handling work?

Customers can upload JPG, JPEG, PNG, or GIF images up to 2MB. If a logged-in user submits feedback without uploading an image, GlowReviews can display their WordPress user avatar instead.

Which shortcodes should I use?

Use the current shortcode names:

• [glowrev-feedback-form]
• [glowrev-display-testimonials]

Legacy shortcode aliases may still work for backward compatibility, but the glowrev- shortcodes are the recommended format for new usage.

What spam and validation protections are included?

GlowReviews includes:

• WordPress nonce verification
• Hidden honeypot fields
• Form timing checks
• IP-based rate limiting
• Duplicate email detection
• File type and file size validation
• Sanitization and validation of submitted fields

Current rate limits:

• 3 submissions per hour per IP
• 10 submissions per day per IP

Does the plugin include admin documentation?

Yes. The plugin adds a documentation page in wp-admin along with display settings and testimonial management screens.